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Customer satisfaction is of utmost importance to us. We value your business and therefore promise to provide top quality goods and superior customer service. To ensure your satisfaction, our Pashmina carries our 100% Premium Seal signifying our dedication to you – our valuable customer. If at anytime you are not pleased with our products or service, please contact us so that we may learn how to serve you better.
General
How secure is my credit card transaction?
How do I place an order?
What payment methods do you take?
Why am I am having difficulty placing an order on your site?
What shipping methods do you use?
How do I track my order?
How do I return an item?
How do I exchange an item?
How can I obtain a catalog?
How can I contact you?
Special Orders
I do not see something I want. Can I make a special request?
Can you custom make something for me?
Gift Vouchers
What is a Gift Voucher?
How do I purchase a Gift Voucher?
How do I send a Gift Voucher?
How do I buy with a Gift Voucher?
How do I redeem a Gift Voucher?
I’m having a problem with the Gift Vouchers. What should I do?
Miscellaneous
Where do you find your products?
I’ve heard some disturbing things about child labor. How do you feel about it?
How secure is my credit card transaction?
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
You can tell if your server is secure by looking in the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
How do I place an order?
When you are finished shopping, click "checkout" to place your order. All of the items in your shopping cart will appear in your order during checkout. Feel free to edit your shopping cart before proceeding to checkout. Once you have placed your order, you will receive an e-mail confirmation within 24 hours indicating that we have received your order. We will send you another e-mail to notify you when your order has been shipped and that we have charged your credit card. This email will contain a tracking number so that you may monitor the status of your shipment via our preferred carriers.
If you prefer not to order online or need special delivery arrangements, you may download an order form and mail that form along with the payment.
What payment methods do you take?
We currently accept Visa and Master Card. If you prefer to pay by check, you can do so by ordering by mail. Please allow 3-5 days for processing once the charges are approved by your bank.
Why am I am having difficulty placing an order on your site?
Your server may not be secure. Secure Sockets Layer (SSL) technology to protect the security of your credit card. Some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you will not be able to connect to the server and therefore will not be able to place an order through an insecure connection. In this case, print our order form and place your order by mail or fax.
Your privacy settings may be set too high. If you are shopping at Ativa Sativa using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to “Medium”. To change your privacy settings to “Medium”: Select “Internet Options” from the “Tools” Menu. Click the “Privacy” Tab. Set the Privacy Slider to “Medium.” Click “OK.” If you do not wish to change your privacy settings to “Medium” and you are currently using the “Medium High” or “High” settings, you may choose to override your current cookie handling practices for individual sites that you specify.
You may need to change your cookie settings. To override your current cookie handling practices for individual sites: Select “Internet Options” from the “Tools” Menu. Click on the “Edit” button in the “Override cookie handling for individual websites” section. This will open the “Per Site Privacy Actions” dialogue box. Type “www.ativasativa.com” in the “Address of Website” box. Click the “Allow” button. Click the “OK” button, and then close the “Per Site Privacy Actions” dialogue box. Click the “OK” button to close the “Internet Options” dialogue box and apply your changes.
If you cannot access the secure server for any reason or do not want to make these changes to your system, please print our order form and place your order by mail or fax.
What shipping methods do you use?
We use United Parcel Service (UPS), United States Post Office (USPS) and Federal Express (FedEx). If you need special delivery arrangements, you may download an order form and mail that form along with the payment.
How do I track my order?
You can track the status of your order by logging into your account. You will also receive a confirmation email once your order has shipped. This email will contain a tracking number that you can use to track your shipment directly via the website of our preferred carriers (UPS, USPS or FedEx).
How do I return an item?
We gladly accept returns of unwashed, unworn or defective merchandise with the original receipt within 15 days (unless other period is specified) of the invoice date for a refund based on the original form of payment. All merchandise purchased with a promotional discount will be refunded for the price paid. For returns without the original sales receipt, refunds are based on the current selling price.
To return an item…
- Circle the item(s) that you are returning and note the reason for the return on the bottom portion of the invoice.
- Indicate if you want us to credit the card used to place the order or if you would like an exchange. We will pay the costs for shipping the exchange order.
- Indicate the name and address where we should send the receipt.
- Pack and seal your return securely along with the original invoice. Keep one copy of the invoice for your records. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. Shipping service with tracking option should be used. We arent responsible for any loss packages. Please email us,ideally with a tracking no,to indicate that you are returning an item>
- Send the package back to us via insured mail to:
Ativa Sativa LLC
101 Medway St, Suite 1
Providence, RI-02906, USA
Attn: Returns Department
Please note that all credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
How can I exchange an item?
We gladly accept returns of unwashed, unworn or defective merchandise with the original receipt within 15 days (unless other period is specified) of the invoice date for a merchandise exchange. For exchanges without the original sales receipt, we will send you another color, a new size or an entirely different style.
To exchange an item…
- Circle the item(s) that you are exchanging and mark “exchange” on the invoice. Please note the reason for the return on the bottom portion of the invoice.
- List the new item(s) you would like to receive. We pay the costs for shipping the exchange order.
- Indicate the name and address where we should send the exchange.
- Pack and seal your return securely along with the original invoice. Keep one copy of the invoice for your records. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
- Send the package back to us via insured mail to:
Ativa Sativa LLC
101 Medway St, Suite 1
Providence, RI-02906, USA
Attn: Returns Department
In-stock items will be shipped to you immediately. We will charge your credit card for the new merchandise and process your credit for the returned merchandise. Please note that all credit card refunds will be placed on the card used for the original purchase. Please allow 3 weeks from the day you return your package for your account to be credited and 1-2 billing cycles for the credit to appear on your statement. If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive a refund check in the mail.
How can I obtain a catalog?
Our catalog is available online in printer friendly format.
How can I contact you?
Feel free to contact us with your questions or comments.
Ativa Sativa LLC
101 Medway St, Suite 1
Providence, RI, USA-02906
Telephone: 1 888 234 0828
Email: info@ativasativa.com
Special Orders
I do not see something I want. Can I make a special request?
If you do not find what you are looking for, please ask us. If you are looking for a special color in Pashmina or a particular design in Kashmiri shawl, email us. We do not display all of our products online so the chances are that we will be able to get it for you.
Can you custom make something for me?
Yes! We can custom make wall hangings according to your design or even custom make an oriental rug as per your needs. Oriental rugs can take 6 – 12 months to complete so place your request early! If you are an interior designer, fashion designer or department store, contact us to learn how we can help you.
GIFT VOUCHERS
What is a gift voucher?
A gift voucher is essentially credit in your account that can be sent in the form of gift certificates to your friends and family to shop at Ativa Sativa. You may purchase these vouchers at any time using our standard payment methods in various dollar amounts from $25 and up. Visit our gift certificate section to purchase. Once you have purchased your Gift Voucher, you may designate one or more recipients to receive individual certificates in the amounts of your choosing. Learn more about purchasing a gift voucher or send one to a friend today.
How do I purchase a gift voucher?
Gift Vouchers can be purchased just like any other item in our store by adding the dollar amount to your cart and paying for them using the stores standard payment method(s).
Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, your new balance will be reflected on the shopping car box. From there you will be directed to a link that will lead you to the “Send Gift Voucher” page and provide instructions on how to send the Gift Voucher to someone via email. Learn about how to send a gift voucher or send one to a friend today.
How do I send a gift voucher?
To send a Gift Voucher that you have purchased, go to the Send Gift Voucher Page. You will find a link to this page in your Shopping Cart Box in the right hand column of each page. When you send a Gift Voucher, you need to specify the following:
The recipient’s full name
The recipient’s email address.
The dollar amount you want to send. (Please note: You do not have to send the full amount that is in your Gift Voucher Account.)
A short message that will appear in the email to the recipient (optional)
Please ensure that you have entered all information correctly, although you will be given other opportunities to correct and errors before the email is sent. Learn about buying with vouchers or send one to a friend today.
How to I buy with gift vouchers?
You can purchase items in our store with funds in your Gift Voucher account. At checkout, you will have the option to apply Gift Voucher funds to your purchase. If available funds are not enough to cover the total amount of the purchase, your will have to select another payment method. If your total funds exceed the total cost of your purchase, the remaining balance will be left in you Gift Voucher Account for future use. Learn about redeeming vouchers or send one to a friend today.
How do I redeem a gift voucher?
If you receive a Gift Voucher by email, it will contain sender details, amount of the voucher and possibly a short message. The Email will also contain the Gift Voucher Number that you should print out for future reference.
There are two simple ways to redeem your Gift Voucher.
- Click on the link provided in the email. This will take you to the store's Redeem Voucher page where you will be asked to create an account. You must do this before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend in our store.
- At checkout, check the box for "Enter a Redeem Code" under Select a Payment Method. Enter the code and click the redeem button. The code will be validated and added to your Gift Voucher account. You can then use the amount to purchase any item from our store.
I’m having a problem with the Gift Vouchers. What should I do?
For any queries regarding the Gift Voucher System, please contact the store by email at info@ativasativa.com. Please make sure you give as much information as possible in the email.
Miscellaneous
Where do you find your products?
Ativa Sativa imports its Pashmina products exclusively from Kashmir since it produces the best quality Pashmina in the world. Our Pashmina is certified 100% cashmere from [insert org], an independent third party organization and carries our own personal 100% Premium Seal signifying the level of quality and value of true Kashmiri Pashmina. Our other products come from various locations including China, India, U.S. and many other countries. All are handpicked for quality before being sold on AtivaSativa.com.
I’ve heard some disturbing things about child labor. How do you feel about it?
We import our products from around the world and have encountered situations where products were being made with little hands. Ativa Sativa is firmly against child labor. As a result, we take every precaution to ensure that goods we purchase do not involve the use of child labor. If you have discovered that one of our products was produced in such a manner, please email us immediately so that we may take the appropriate action.
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